The age of digitization has changed people’s lifestyles, one of which is in access to BPJS call centers. If consumers or BPJS members in the past have had to visit the nearest branch office, there is now no need to attend directly because there are different alternatives to accessing assistance services.
Especially in the midst of the current epidemic, out-of-home activities are limited and many offices prefer to enable their employees from home. Minimizing operational activities in the Office will certainly have an impact on the service provided to consumers. Therefore, many services are converted into online routes.
You may have a question as to whether this phone service can be useful, especially in accessing the best health services. In fact , having a help center provides a lot of comfort to consumers, especially those participants who pay dues. Because there is no need to come to visit the branch office.
With the BPJS call center as a central help service, participants can take care of Social Security without worrying about not serving them or having to face an infectious waiting list. BPJS Help Center services can be contacted online: 1500-400 and free access every day for 24 hours.
There are 4 facilities accessible through this help center, namely registration, data change, information services, complaints and health advice. If you have any of these problems, you can call the hotline number directly for help. Here’s an additional explanation of the help desk services.
Registration of new members of BPJS Kesehatan
To become a member of the Health Social Security Regulatory Agency, you must register first. Typically, the registration process requires potential registrants or their representatives to go directly to the organizer’s office and follow the direct registration procedure. However, this is not currently possible so it should be done through the help center.
You can use the registration service through the hotline available at any time to register. The BPJS call center will serve the registration process in accordance with the procedures implemented, as in the direct office, so you don’t have to save time if you choose to register through this help center.
Some of the things required as registration data are family card numbers, national identity numbers (KTP), active phone numbers, active email addresses and bank account numbers. After entering the information through customer service, then select the choice of health facilities.
When choosing a health facility, it must be adapted to needs and abilities. Because each type of health facility will have different contributions. Therefore, you need to check the amount of contribution paid to each facility. Then check the email to see the virtual account number when the registration is successful.
The BPJS call center provides an opportunity to make new recordings for participants and their dependants. For example, you have dependent children and a wife or husband. It can even add dependent parents, siblings or other families.
Change the data of paid independent participants
Another problem that often forces a NHS card user to come to an official branch to take care of her is when he wants to change the data in his membership statement. Participants’ data can be changed online, especially when using a mobile app.
If you can’t use the mobile app, another way you can do this is to contact your help desk. Participants can change data, such as organ identities, health facilities, inpatient classroom selection, and other membership-related issues such as address changes.
Using the BPJS call center as an auxiliary service changes participants’ data and has requirements to be met, a membership that must be owned for more than 90 days in one type of health facility if you want to change the type of health facility or change the participants’ identity data.
You can also change the level of the care category to the requirement that only paying participants have a chance to change. Additional items in the requirements, participants must register at least 1 year on the same care category. Dues must be paid without delays during the registration period.
The time frame for changing data from your order period is 1 to 7 business days. You can check the changes by accessing the site or using the app, you can also contact the help center so you can get the latest information from the data changes that have been made.
Health consultation for all participants
Recording and changing data is part of the bureaucracy that can be taken care of through the BPJS call center. However, this is not all help center function.
This advisory service provides an opportunity to ask different things about health that were a question mark in you. There are services from general practitioners to help answer your questions, as well as specialists to manage diseases more specifically.
This service is also available 24 hours a day so that when members are confused about health conditions, they can consult immediately over the phone without visiting the doctor’s office directly. This service applies to all BPJS members, independent and non-independent alike.
Access to health information and consulting through the BPJS Call Center is an effort to provide free health advisory services to make it easier for members to get the best service at any time. Especially in today’s digital age, this health feature is becoming increasingly important and extremely beneficial to the community because access is fast and easy.
Central Information and Complaints Service
There are many help center functions that make it easier for members, including providing information services. If you experience confusion about various membership issues, such as the status of membership, how dues are paid, and how to care for health facilities, it is appropriate to take a policy of contacting the help center.
Especially if you are a new member who does not understand how to be a BPJS member and you have many questions. Having a BPJS call center will provide real help and detailed explanations of everything related to your membership.
Not only provide accurate information, you can also complain about the problems you are experiencing. For example, inactive membership although registered for more than one week so that members cannot access health facilities. This problem must certainly be resolved immediately because the pain occurred unexpectedly.
In addition, the dues problem cannot cover all hospital costs so you still have to pay. This is often due to a lack of information provided by BPJS Kesehatan or members’ lack of knowledge of health facilities in the payment claims section.
Sometimes, the complexity of the flow of BPJS Kesehatan service is also an obstacle, making members often face problems with the bureaucracy of services or graded services in hospitals. When this problem occurs, you can use the help center to make it easier to deal with the problem.
When you have problems when claiming BPJS Kesehatan, don’t panic, especially when you become emotionally hospitalized, causing new problems. The thing to do is ask for help through the help center and then solve the problem. There is no need to go to the branch office, because the call center can help.
Having a 400,1500 help center service is very profitable for members. It provides a systematic, fast and reliable service, and can be contacted at any time by the breath of fresh air for participants. From now on, if you need information, bureaucratic access or health advice, you can contact the BPJS call center.