Tokopedia Call Center, our special attentionto customers
The Tokopedia call center is deliberately provided for the convenience of customers as sellers, buyers and users of services. As one of the big companies in Indonesia, of course, there are many important things that need to be looked at in detail. Including paying attention to customers to be more comfortable working together or using our business services.
Tokopedia is considered a great company with a smooth journey without any obstacles until it is as big as it is now. In fact, there are a lot of steep roads for us, but we are always excited about making dreams come true. Innovation continues to be carried out in order to improve the best service, expand the type of business and maximize existing opportunities.
Knowing the history of our journey is very interesting and currently manages different types of companies. Tokopedia call center services are also available to make it easier for customers to submit complaints, issues or find advice. And there is a live chat service that can be used with its own terms and conditions will be explained below.
The story of Tokopedia’s founding journey to the great as it is now
Our founders are young people who have a great passion for building bridges between rural and urban communities. The strong urbanization does a lot of things collected in the city while in the village it is difficult to access. These items or products become expensive due to shipping constraints as well as various other causes.
William Tanuwijaya and Leontinus Alpha Edison are the founders of Tokopedia with similar life experiences and challenges . Their long journey was not easy because at first their dreams were often ridiculed. Dreams considered too high continue to be fought until they can make a big business like now.
Customer concern is important for the availability of special services of the Tokopedia call center. Considering that customers come from different circles, cities or regions of Indonesia, which creates new challenges. Whatever thevarious obstacles that arise, it continues to be considered in order to bring comfort and realize dreams of success together.
Tokopedia decided to work with BTS as a brand ambassador because BTS was seen as building a positive image. Tokopedia and BTS are building a vision that is online so that they both benefit cooperatively. Currently, our company has been successful but has never been satisfied with continuing to innovate.
Berbagai Type de Business Run oleh Tokopedia
Tokopedia is indeed famous as a company with a big name in Indonesia, especially as a market. It turns out that there are still many types of businesses that have been run for convenience and the best service for customers. The following is a brief explanation of the types of companies owned by Tokopedia and get more complete information at the Tokopedia call center.
As a trusted marketplace, we securely bring sellers together with marketplaces or buyers. You can sell various products easily because the available market is very wide and unlimited. Similarly, it is easier for buyers to find products according to theirneeds at more affordable prices and save on shipping costs.
- Financial services
There are many choices of financial services considered easier, busanywhere and anytime. We have worked with trusted partners to make financial services safer in the long term, such as:
- Online loans
- Capital loans
- Credit card
- New retail
Mitra Tokopedia is used as a bridge that facilitates online and offline sales. Customers can take advantage of this service to reach customers more widely using online methods. This service is noticed by the Tokopedia call center as a digital partner while your offline store continues to operate as usual.
- Logistique dan fulfillment
We use a proven logistics and fulfillment system to make shipping easier and safer because it is integrated. Sellers have the freedom to store products in our warehouse that are available throughout Indonesia. While the buyer can determine when the package will be received so that it is easier for the delivery system.
Accessible Tokopedia Care Services onthe official website
We provide the Tokopedia call center as a sign of concern for loyal customers who join us. You can access our official website to geta variety of comprehensive information about the type of business managed. Here are some choices of services available at Tokopedia care with guides on how to use them.
- Select the problem you are experiencing
If you encounter any problems while using Tokopedia, don’t worry or panic first. It is best to breathe and then find a solution by looking for a solution on the website page. Open the official website and then look for a help center or Tokopedia / help later several choices appear what your problem is. Choose a topic as the center of the obstacles you encounter, including:
- Problems with my account
- Constraints on my order
- Constraints on the payment process
- Constraints of the shipping process
- Repayment constraints
- Constraints on order complaints
- Promotions and many more
- Report a crime
The Tokopedia call center provides a crime reporting feature if you feel that you are experiencing an unwanted problem. The expected problems are like account hijacking, credit cards as they have been used by others. Even receive suspicious messages , especially on behalf of Tokopedia, such as winning prizes or promotions even if they have never happened before.
Never hesitate to report it and we will process it as soon as possible for mutual convenience. Do not easily believe so various promos or gifts whose source is not clear. It is best to confirm directly to our customer service so that the information obtained is clear and accurate.
Tokopedia live chat servicewith terms and conditions
We offer convenience to users by providing Tokopedia call center services via live chat. This service is in high demand because it is very easy to use with a fairly fast response. There are 3 types of live chat that stand out according to the terms and conditions to make it easier to find information.
- General live chat
Services are distinguished for Gold level clients with Platinum level clients as the main requirement. Initial gold customer-level response with Chatbot, after 3x can only connect with customer service. Meanwhile, Platinum level customers immediately appeared in a live chat box and were automatically connected to customer service.
- Live Chat Power Merchant
This service is only provided to sellers who specifically subscribe to energy merchants accessible through the Seller Center. This service is provided specifically for complaints about sales only or specifically sellers. The team will wait 2 minutes, if there is no follow-up response, the chat will be automatically over.
- O2O Live Chat
The O2O live chat service is only provided specifically for Mitra Tokopedia khususnya has been officially registered and has an account. Only customers who encounter sales problems and special purchases for Tokopedia partners. Each customer must have been registered, you can immediately click on the live chat and log in to customer service.
As a large company in Indonesia, we continue to grow and develop our spirit of innovation in services. So that each customer who joins us can feel the different amenities of the service. No wonder Tokopedia call center services are always considered and prioritized for your convenience as a partner.