How to contact Mandiri Call Center for customer complaints
The existence of Mandiri switchboard is really one of the best places for customers who want to complain or have problems making transactions. The bank also makes it easy for members to access oral and written complaint services.
When becoming a customer of a bank, it is inseparable from the many types of problems that occur such as lost debit/credit cards, forgotten pin numbers, lost passbooks, wanting to block ATMs and not being able to perform transaction operations. Of course a bunch of these problems happened to you, right?
To solve this problem, you don’t really need to worry or worry because the existence of Mandiri switchboard may be the best reference. The existence of the call center is provided in accordance with applicable Financial Services Authority or OJK regulations. The mechanism for sending complaints from Bank Mandiri is also very easy.
There are several call centers where you can be contacted at any time. For those of you who want to complain, make sure you do well or not. Do not forget to talk in detail about the problem it is facing. Make sure to provide some important documents that are needed including the existence of a passbook.
The existence of such a complaint service is available at a bank branch. Although this method is quite easy, many people do not know how accurate the mechanism is in contacting the Mandiri call center. Many customers have given up on the idea of doing vandalism because of a lack of knowledge ofthe process.
Overview of Bank Mandiri as a public company
Before you know the call center service, you must also know at a glance about this one bank. PT Mandiri Tbk Bank itself is a bank with significant assets in Indonesia. In addition, it turned out that it was listed as a public company on the Indonesian Stock Exchange by having the stock code BMRI.
Founded on October 2, 1998, the company itself was originally part of a banking restructuring program run by the Indonesian government. At that time, there was an economic crisis when the state banks, namely Dagang Negara Bank, Bumi Daya, Import and Export of Indonesia and Development Indonesia were combined into one. Specifically, the name of Bank Mandiri was given.
In its own journey, Mandiri continues to develop a wide variety of banking products that can be selected by potential customers according to their respective needs. Products offered by the Mandiri call center may include deposit products for loan products.
In addition, the work of Mandiri cannot be doubted. This is not without reason as the company has clearly made significant strides in providing services to the SME sector to retail businesses that make a significant contribution. There is also no need to doubt the performance of the performance.
There are different types of services that have been offered by the company to its customers. In addition to the existence of different types of savings and loan products that can be tailored to customer needs, Mandiri also offers a 24-hour call center service that may be the best place to complain. This makes the company one of the leading companies in Indonesia.
Call center self-service complaints
At this point,K amu must still be looking for call center service, right? Forthose of you who want to complain or complain, you can call 14000. But this number can only be accessed by someone in Surabaya, Palembang, Jakarta, Medan, Bogor, Yogyakarta, Denpasar, Jakarta, Banjarmasin, Semarang and Makassar areas.
For customers who are outside the city, there is no need to worry. As you can contact the Mandiri call center at (021) 5299-7777. The tax rate at which it will be charged to customers is also very cheap. You can contact directly by phone or mobile phone. Meanwhile, if you call 14000, you will be charged a reasonable fee .
For your mobile users, you will be charged a flat fee withbiay per minute. For more details, check out the review below.
- Telkomesel helo card will be charged Rp 1200
- Telkomesel Simpat Rp1.800
- Indosat ooredoo 1,700 rp
- Xl Rp1.7000
- Flexi Jakarta lokasl
Meanwhile, for customers accessing (021) 5299 7777, Telkom tax will apply. If you want to make cashless transactions through Mandiri Call , you are required to have a Mandiri Pin Call.
You can get a Pin Call by registering first at the nearest Mandiri bank ATM in your city. Customers can directly insert an ATM card with a pin code. If so, you can continue by selecting the e-banking registration menu and following the next instructions.
Via email and social media
In addition to contacting through the Mandiri call center service, customers can also send emails and complaints on social media. For those of you who want to contact via email, you can send a direct message to Mandiri care@bank Mandiri.co.id. To make an email complaint, the customer can submit an explicit issue or complaint.
Don’t forget to provide the necessary documents during this process such as passbook, debit/credit card, proof of transaction, complaint information including transaction date & time, nominal, and other documents. For more details, you can first ask in the customer service section.
Another way that customers can use to complain is to visit the official website of Bank Mandiri, namely www.bank Mandiri.co.id after which you can directly select the contact us menu. In the menu, you will be asked to enter some data. Make sure to never falsify these data.
To contact customer service or call center from Mandiri, there is still another way, which is through their social media, which can be through twitter @Mandiri care or send a message via telegram care to 0811-8414-000. It’s good to be patient and wait for answers.
How customer complaints are handled
Knowing how to contact the Mandiri call center service, the complaint process for these customers includes:
- Customers can immediately submit complaints through the call center utilities that have been provided. If so, the bank will immediately verify the suitability of the customer’s data
- After that, the customer will immediately receive the complaint registration number and the staff will receive and record the complaint from the customer
- The staff from Mandiri will immediately follow up and resolve customer complaints based on the type of complaint that has been submitted.
- If the customer has agreed to a solution or resolution, the complaint will immediately be considered complete.
- Meanwhile, if no agreement is reached, the customer can immediately send the dispute resolution to the customerfrom the bank mediation function facilitated by the Bank of Indonesia .
Many types of problems are commonly encountered by customers of a bank including Mandiri members. To solve the problem, you can directly contact the Mandiri call center service department, where you will fix it immediately and give the best solution for you.