Estimated time required to deal with customer complaints : YoutubeMp3

Call Center Standard Chartered Indonesia 24 Jam

This 24-hour standard Standard Chartered Indonesia call center is indeed very much needed by users, especially those who have debit or credit cards. This is because many customers or users face transaction problems. For this call center service role to be needed to help solve problems.

Especially during the coronavirus pandemic season, many people have to stay at home and avoid crowds. For this reason, all services related to complaints or complaints about Standard Chartered cards will be provided via the Internet.

In addition, you can contact the call center service so that any complaints or complaints can be resolved immediately. So, you don’t need to come to the Standard Chartered branch to find a solution to the obstacles you face. Now a standard on-demand call center can help you overcome these obstacles.

Thus, you can return to the use of standard outsourced products with problems simply by contacting the information service center provided by the company. In addition, you also remain safe from the threat of the COVID-19 virus, as all services are now based on digital technologies.

List of complaints that can be resolved by a standard outsourced Indonesian call center within 24 hours

Since the coronavirus outbreak hit Indonesia, several large companies, including Standard Chartered, have optimized the role of call centers to meet all the complaints and obstacles that consumers face. So, customers do not need to come to the office in order to take care of all the obstacles that interfere with the use of banking services.

Because the services of the call center will help customers overcome the problems that have arisen. As a rule, the complaints experienced by these customers are not too fatal. Therefore, here is a list of complaints that can still be resolved by the call center from Standard Chartered Indonesia. Among them:

  1. ATM swallowed ATM card

If the ATM card is swallowed in the machine, then you do not need to panic. You just need to contact the 24-hour Standard Chartered Indonesia call center , which is on duty to help. Then tell me if your ATM card is swallowed.

 

So, you only need to come to the nearest branch to get a replacement ATM card. The condition is that you just need to bring an identity card or passport.

 

 

  1. Replacing an ATM card due to loss and damage

If you want to replace the old ATM with a new one, it is advisable to immediately contact the call center. Then mention the number of your ATM. Then please take a new ATM card at the nearest office office.

 

If the ATM card is lost, you need to bring a letter of loss issued by the police agency. You must also bring an ID card/passport and a passbook. After you are declared valid, you will receive a replacement ATM card.

 

  1. Could not perform the operation

If your balance is withheld, but the transaction is declared a failure, it is advisable to immediately contact the 24-hour Service of the Standard Chartered Indonesia Call Center.

 

The goal is to get accurate information about the causes of unsuccessful operations. Do not forget that when contacting this call center, you need to attach a receipt for the operation (if any), the time, date, place of operation, as well as the account number and atm card number.

Estimated time required to deal with customer complaints

After contacting the Standard Chartered Bank call center to transfer transaction issues or complaints, the bank will take the necessary actions.

 

It takes about 14 business days to change the new Standard Chartered Indonesia ATM card. In addition, replacing an ATM with Bersama or Prima also requires approximately 14 working days of processing time from the time you contact the Standard Chartered Indonesia call center service for 24 hours.

 

After contacting the call center service, you will receive an SMS notification about the submitted complaint. And if the process of creating a new card was completed, you will also receive an SMS notification about the collection of a new ATM card.

 

To change the new Standard Chartered ATM card abroad, it takes at least 60 business days after contacting the Standard Chartered Indonesia call center within 24 hours. The process is also almost the same in terms of the duration of the work of replacing the MasterCard Network ATM card.

 

So, it is useful for users to keep ATM cards issued by Standard Chartered banks. Since replacing this new card takes a long time, that is, from 14 days to 60 days (depending on the type of ATM card owned by the user).

 

List of standard on-demand Indonesian call centers that provide consumer complaints for 24 hours

Standard Chartered Bank is an international company. Thus, the company provides a fairly diverse call center service. There are 2 active lists of 24-hour Standard Chartered Indonesia call centers  that provide user complaints. First, an interactive phone call center.

 

This call center is used by users on average to convey problems. Because with this interactive phone, users can submit complaints directly. Users then also receive responses from call center officials without a long delay of time.

 

It’s just that you have to pay a fee to contact the Standard Chartered Indonesia call center through an interactive phone service. If the credit runs out, the call will be interrupted halfway. Therefore, make sure you have enough credit balance when contacting the Call Center service from Standard Chartered.

 

Secondly, you can use the call center option from social media. In an effort to reach millennia, Standard Chartered has warned call center officials to respond to any complaints and complaints that users have submitted through social media such as Instagram, Twitter, or Facebook.

 

In this way, you can save costs as there are no fees when you contact the Standard Chartered Indonesia call center for 24 hours . It’s just that officials take longer than through an interactive phone line to respond to complaints or complaints through social media.

 

Therefore, it is advisable to contact the interactive telephone service if there are complaints that are important and urgent. If you want to ask questions or respond to complaints, you can contact the Standard Chartered Call Center via social media.

 

How to contact the call center of a standard chartered indonesian bank

If you want to contact the call center service from Bank Standard Chartered Indonesia, the method is very simple. It is noted that there are two ways to contact the call center through an interactive phone service. First of all, you can contact via a mobile phone call 68000.

 

For those of you who use landline phones, there are 5 24-hour standard Standard Chartered Indonesia call centers that are ready to serve depending on your place of residence. It is recorded that there are 5 call centers, each of which is located in several major cities, namely Surabaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988) and Bandung (022-42196888).

 

You can also send an email by personal email to submit complaints or complaints to id.contactcentre@sc.com address.  You can also contact the call center through the social media Standard Chartered Indonesia (Facebook) or StanCart (Twitter).

 

As one of the international banks in Indonesia, Standard Chartered certainly provides call center services to respond to all customer complaints and complaints. With this service, customers can immediately solve problems or problems without the need to go to the nearest branch. Therefore, choose one of the 24-hour Standard Chartered Indonesia call centers , taking into account the urgency of the obstacles you are facing.

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