Tri Call Center can solve various consumer problems
Tri call center is very helpful for smartphone users. That’s because, the call center can provide a way out of various problems experienced by consumers. Tri itself is one of the largest suppliers in Indonesia. Its users have spread to several corners to remote areas.
There are several things that are the advantages of this provider. One of its advantages lies in price. Tri is well known as a supplier that provides low prices to customers. The low price can be seen from various packages ranging from internet to phone. With it, consumers will be very pampered.
The sign is also a champion. Although some people in the village still complain about it, the signal speed of this card in urban areas is quite fast. If you are one of the provider users, be sure to contact the tri call center when experiencing problems. In fact, there are many problems cs can solve.
Difficulty in using Tri Official Application
The main problems that are definitely felt by the users are related to the use of the official application. The application itself is called Bima+. The existence of such applications is very helpful for the users. In it, there is complete information from the card ranging from credit, internet packages, to the active card period. Moreover, user data is also present.
In Bima+ there are also many services that can be used by consumers. One of the most important services is credit enhancement. There, there will be a nominal option that can be purchased. When they have chosen face value, users can make payments through various ways ranging from mbanking to e-money.
In addition, the replenishment of the quota may also take place. Even the option is very complete. Amazingly, there are often promos on the quota provided by Bima+. Just like credit, payments can be made via the pier and e-money. However, if the credit stock is owned, quota payments may also be made using the credit.
There are many other services on Bima+ such as applications for music. With many of these services, you will definitely be at a disadvantage if you don’t use them. Therefore, difficulties need to be solved when one does not understand how to use this application. The easiest way is to contact the tri call center.
When contacting the call centre, just explain to CS about the difficulties in using the experienced Bima+ application. There, CS will explain about the application in general. But after that, consumers can also give questions related to perceived personal problems.
Usually, common problems using the Bima+ application are divided into two. The first problem is in the form of difficulty getting in while the second problem is in the form of difficulty in purchasing packages. When you contact the tri call center, both problems are solved by explaining them in detail.
Difficulties in registering
There are new rules for the use of SIM cards that have only been in place for the past few years. The rules are in the form of card registration using personal data in the form of a NIK and KK Number. In fact, this registration method is very easy on all providers including tri. If you want to register, there are two options.
The first option is to visit the official website of tri to the address of the https://registrasi.tri.co.id/. When entering the address, the customer is immediately ordered to enter the tri number you wish to register. In addition, an IDENTITY card number and a KK number will also be requested. After that, the cartoon serial number will be requested.
To see the serial number, you need to look at the back of the SIM card. Enter the last number on the number that is there. Next, check the column to prove you’re not a robot. Finally click submit and registration is complete. In addition to new cards, this method can also be used when registering an old card.
In addition to the use of the official website, registration can also be done via SMS for 4444. The SMS format is No NIK#No. KK then send it to 4444. Both methods are equally easy to record. But if you encounter difficulties, contact can be made with the tri call center.
Difficulties are usually felt when registration has been made but there is notification that registration has failed. This usually happens because of two possibilities. First, your name has been recorded too often while second, it may be due to a system error. By contacting the call center, these problems will be known.
If the problem is as at the first point, the tri call center advises you to unwind first on another card. However, if the problem is system-related, the call center will help at that time so that the recording can be completed. This certainly makes it easier than having to come directly to the outlet.
There are many other complaints that can be reported
In addition to being related to Bima+ and paper recording, there are many other complaints that can be expressed in the call center. One of the most frequent problems is related to filling non-enter packages. This can happen even if the wrist has been severed. Such problems are usually caused by interference with the system.
If there is no communication to the tri call center, it may be that the call center does not know that customer credit has been reduced. If this happens, the customer’s money will be wasted. When you contact CS due to this problem, there will be some data requested by the CS.
The data is related to the charging time to the number of credits issued. Do not allow an error when CS asks for these details. Thiscan make the problem unresolved and CS advises you to get to the outlet. In addition, contact with the call centre may also take place when there are questions.
Of course, the issue at issue relates to the relationship between the customer and the supplier. No need to hesitate when calling just to give a question. This is because, the tri call center itself has been trained to answer such questions. This will obviously benefit you as a customer.
By asking CS directly, the answer earned is definitely the best answer. This will be different from looking for information on the internet yourself. When you search for information on your own, the content is not necessarily valid. In addition, you must also have doubts about the truth of the answer.
Call Centre can be contacted by thismethod
When you contact the tri call center, there are several numbers to choose from. The first number is 132. This is a type of prepaid call that costs 300 rupiah per call. If you object to the payment, you can call the number 0896-4400-0123.
This number uses the usual rate so it is different from 132. In fact, if you want a free one, customers can call 0899-9800-123. It’s just that, the number is only available on whatsapp. It fits perfectly with Indonesians who whatsapp the main chat application.
Another option to contact him is to use social media. Tri himself is quite active on social media. There are official accounts on various platforms such as Facebook, Twitter, for Instagram. All three of them can be contacted using a Direct Message or by using Facebook messenger.
Make sure you are optimal in using the existence of the call center. Don’t be like most Indonesians who don’t understand its use. In fact, these conditions will harm yourself as a consumer. Problems dealing with providers will indeed be further answered when communicating with tri call centers.