Call for a 24-hour grievance call at the point.
Telkom’s 24-hour complaint service center is very important for consumers. Its existence facilitates various types of complaints. In addition, consumers can ask several questions to clarify the services that will be provided, but in reality, the service is not entirely useful.
Some consumers do not use it when experiencing problems. In fact, these consumers are also annoyed when they feel the problem. However, ignorance of contacting CS has become a big problem. Often, some people feel embarrassed when they want to contact him. Note that the path of thought is completely wrong.
Don’t let the facilities in the form of the 24-hour Telkom Complaint Center go to waste. If that’s the case, you’ll actually be harmed, eventually the confusion felt is not resolved, when the confusion should disappear immediately upon contacting the service center. So, let’s get to know the call center better.
Learn more about Telkom Customer Service Center
The call center is one of the services that Telkom provides to consumers. With this service, it is hoped that consumers will be able to facilitate various types of activities. That’s because its CS is available for 24 hours.
However, there is a difference when contacting telkom complaint center 24 hours a day, during work hours, other hours, when contacting the call center during business hours, the number of CS available is very large.
What a difference would feel if communication with CS was done at another time of the hour. At that hour there were fewer available CS’s, with this number taking a little longer to answer the phone. However, the time is not as long as it seems.
You have to wait a while until the 24-hour Telkom Complaint Center is available. Some have questioned whether the cost of contacting the toll-free channel or the cost.
Here it is emphasized that calls to the service center will determine the rate. The tariffs themselves are based on the carriers used. The more expensive the provider determines the cost, the more expensive the tax will be. In addition to using a smartphone, contacting the call center can be done through a landline phone.
When contacting him by home phone, the charges were also based on landlines. Of course, these costs are noticeably cheaper compared to using a carrier. Therefore, it is recommended to use a landline phone when contacting the Telkom Complaint Service Center. 24 hours a day
Contact Telkom Customer Service Center by phone
As already described, CS can be contacted via smartphone or landline, but keep in mind that the number used is different. When using a smartphone, you should call 021-147.
Before making a direct call, make sure that there is an electronic credit. There is no minimum credit amount when calling. However, make sure that credit is not less than 25,000, this amount can allow the flexibility of communication to be obtained. This will help prevent the phone from breaking halfway.
If it is a matter of disconnection, communication must be carried out from the beginning. If the credit is confirmed to be sufficient, immediately call that number via smartphone. When the ringtone rings, there is a support service that explains the selection of features in the Telkom Complaint Service Center. 24 hours a day To shorten the duration, select number 1.
When this number is selected, the service immediately switches to Indonesian. After choosing the number 1 and then choosing the number 2, there you will be immediately directed to communicate with the CS directly.
Then wait until you are connected to CS and you can submit a personal complaint immediately. If using a landline phone, the number is 147 when contacting the Telkom Complaint Service Center 24 hours a day .
That’s because there will be no choice of numbers, for example, when using a smartphone. Landline contact makes you instantly redirect to CS. The only time requirement is when waiting for the availability of CS.
Contacting him can be done through social media.
The main problem when contacting the 24-hour Telkom Complaint Service Center lies in the cost. If experiencing this problem, contacting through social media can be an option.
There are two social media outlets that Telkom uses. The two social media outlets are Twitter and Facebook. If you look at the ease of contact, it is better to contact him through Twitter, if you want to contact him, first prepare your personal indihome number.
That’s because the number will be asked later. When ready, log in to your personal Twitter account and follow telkom’s official Twitteraccount. To contact him, you can DM or mention.
In essence, include a private indihome number along with the complaints being faced. Actually, instead of using a mention, it would be better to contact him through a DM. Wait until you receive a direct reply from Telkom , this waiting time will not exceed 24 hours.
Usually, after receiving an answer , Telkom solves the problem immediately. The method of contacting him himself is quite similar to when using twitter, first of all you need to log in to your personal Facebook account.
Then look for telkom custody account and send a message via Facebook Messenger in the message, it is necessary to have details of the problem along with a personal indihome number.
Contact the call center when you encounter this issue.
There are a number of issues that make it necessary for consumers to contact the Telkom Complaint Service Center. But among these problems, one of the most important conditions is when there is a signal disturbance. Telkom itself is the largest signal provider in Indonesia.
If the signal has a problem, you as a consumer will be at a noticeable disadvantage. In addition, you will need to contact the service center when there is damage to telkom equipment installed at home. If the device is damaged, it will definitely not be possible to use all the services. This is very dangerous for you, which in fact has already paid off.
In addition, you need to contact the service center if there are questions about the service that are not yet understood. Keep in mind that the existence of CS not only solves different types of problems, CS also serves to assist consumers in clarifying their knowledge of the services provided.
Don’t let you feel guilty for unwanted service. If this happens, the real fault will be with you alone. If you want to contact the service center, the problem must be over. After all, contacting Telkom’s 24-hour technical complaint service center is quite simple.