24-hour tax call center Use tax chat
All amenities due to technological advances have now affected all layers of the order of human life, including in the field of taxation. The 24-hour tax call center uses tax chat, now available to assist taxpayers in handling complaints and consultations.
The tax call center service in Indonesia is further known as Kring Pajak. Kring Pajak has been proven to increase DGT’s openness in providing tax information to the wider community.
This form of service has also gained a lot of public trust and is always relied upon when they have various tax questions. They also don’t worry about the information they receive or the personal information provided.
This is due to the fact that Kring Pajak is an official service under the auspices of the Office of Information and Complaints (KLIP) of the Directorate-General of Taxes. So, judging by all aspects of this service, there is no need to doubt its validity. You can freely discuss your tax issues with a service employee.
A wide variety of topics and questions you can raise, from different types of taxes to illegal fees. The clerk will provide answers and solutions to your tax problems. In addition, Kring Payak also correctly and accurately serves your tax calculations.
In fact, this service can help your tax administration process. In addition, anyone can access the 24-hour tax call center via tax chat , of course, it will make all tax matters in Indonesia easier.
Live chat feature for taxes
One of the menus provided by Kring Pajak is the live chat feature. This live chat feature is a breakthrough made by DGT and has provided a great innovative effect. As this feature is very useful for the community when submitting all complaints very easily.
Unlike a complaint website that responds to public messages for a long time, this live chat feature can respond immediately on the spot. The fact is that you can send all complaints and questions using this feature and get a response directly from the officer who is online.
The time to answer your complaints and questions won’t be long as the live chat feature uses real-time technology like the social media sending feature. Having this feature certainly helps a lot for urgent communication between clients and officers.
Because when the problem is urgent, the customer will not be able to wait. With the existence of a 24-hour tax call center that uses this tax chat, taxpayers don’t hesitate to pay this mandatory fee without having to worry about lining up.
The tax chat feature itself is actually inspired by similar features provided by startup companies and large websites. Eye-friendly graphic design and ease of use make this feature the main choice compared to other types of services.
How to use the tax chat function
Using the live chat feature is very simple and can be used by anyone. You can use this feature to ask about tax regulations, paja k rates, and other complaints. Below are the step-by-step how to use the live chat feature:
- Go to the pajak.go.id website
The first step you need to take to access the 24-hour tax call center via tax chat is to open the pajak.go.id website. You can click on the box.
- Contacting Kring’s tax number Whatsapp
During the COVID-19 pandemic, all tax services were affected. This is explained by the fact that all direct services in the tax inspectorate are very limited, and even closed due to the health protocol policy.
Although there is already a Tax Kring service through call centers, online sites and live chat, all these features are unable to meet all the tax needs of the Indonesian people. According to the opinion, DGT launched the Kring Pajak service via Whatsapp.
Services using one of these messaging programs have a longer lifespan and have proven to be very useful in meeting tax needs in Indonesia. This WhatsApp service is also included in the real-time chat feature category from DGT.
- Working hours
To get an answer in real time, you need to pay attention to the time of the service. Although it is predicted that it will be able to serve 24 hours , it does not fully provide full service within 24 hours.
Because, the 24-hour tax call center mode uses tax chat through the website only from 8 am to 4 pm. While the service via WhatsApp only works from 8 am to 8 pm.
After school hours, you can still file questions and complaints, but they will be answered during business hours. On top of all this, you will still get the answer to any questions that have been asked.
- Filling in the identity card
Filling in your identity is an important aspect when starting a live chat, either through a website or via WhatsApp. The reason is that this personality is very important for tracking information that you may be interrogating.
The site usually provides a column with filling in personal data. Meanwhile, if you use WhatsApp, you will have to enter your personal data from the format that has been prepared.
- Start a chat
When there is an officer ready to serve you, they will respond to messages about personal data. When this arrives, you can immediately file a complaint and whatever you want to convey.
Benefits of using the tax chat feature
In practice, the 24-hour function of the tax call center with the help of this tax chat has many advantages and is very useful compared to other types of Tax Kring services. The advantages here are as follows:
- More cost-effective
The function of tax chat turned out to be more cost-effective compared to the services of a tax call center using telephone lines. This is definitely because the live chat uses the internet network to access it, while the phone requires a fairly expensive credit fee.
An officer’s response while ona live chat service will be faster if he usually serves complaints through the website. Because of its nature in real time, so when questions arise from taxpayers, the officer will answer him immediately.
- Can be done while doing other activities
Although contacting the tax call center over the phone line will receive a faster response, but you must be in a state of readiness and concentration. Because, you communicated directly with the taxman.
Unlike the case of the 24-hour tax call center feature, use live tax chat. In addition to getting a quick response, you can also engage in other activities. Because the system is only in the form of sending messages.
Legal touch live chat feature
Tax live chat, which comes to the Tax Kring service, is the official service created by the Directorate General of Taxes. The legal basis of this feature is the Regulation on the General Directorate of Taxes No: PER-02 / PJ / 2014 and PER-22 / PJ / 2014. Based on this, this real-time tax chat feature is legal.
The 24-hour tax call center uses tax chat, is a very useful service and helps many people take care of all their tax needs.